All Orders are Printed On Demand

Orders received prior to 3:00 PM Mountain Time will be printed the same business day and shipped the following business day. Orders received after 3:00 PM Mountain Time or on any non-business day will be printed on the next business day and shipped the following business day. Need it sooner? Call us, depending on the situation we may be able to expedite your order or determine another solution for you, 1-303-302-5234.

International Ordering and Shipping

Leadership Courseware is pleased to accept your online international orders. Currently all orders are printed and shipped via Federal Express from the U.S.A. which may affect transit time. You may also contact a Leadership Courseware Customer Sales and Service representative to place your order 1-303-302-5234.

Orders placed before 3 PM Mountain Time will ship the next business day. For example, if you place an order on Monday at 1pm Mountain Time, assuming no holidays, the order will ship on Tuesday. Shipping and handling charges are provided by the shipper based upon the shipping options you define during the checkout process. International shipping options typically include FedEx International Priority and FedEx International First. The volume discount our fulfillment center receives on the International Priority level of service erases the financial benefit of using International Economy so that level of service is not currently offered. A $5.00 USD handling fee is applied to each order.

US Shipping

Leadership Courseware and its printing partners use Federal Express to ship all orders. Orders placed before 3 PM Mountain Time will ship the next business day. For example, if you place an order on Monday at 1pm Mountain Time, assuming no holidays, the order will ship on Tuesday, and if you have selected Overnight shipping, your order will arrive on Wednesday.

PLEASE NOTE: All transit times are for business days only and do not include weekend deliveries or holidays. See below for a list of US holidays.

Shipping charges are provided by the shipper based upon the shipping options you define during the checkout process. Domestic shipping options typically include Fedex Ground, Fedex 2Day, Fedex Standard Overnight, and Fedex First Overnight. A $5.00 USD handling fee is applied to each order.

Federal Express Transit Times - Ground Service Map

US Holidays

These are holidays for delivery services within the United States only. International orders may be subject to local holiday delivery restrictions.

• Memorial Day - Monday, May 31, 2010
• Independence Day - Friday, July 3, 2010
• Labor Day - Monday, September 7, 2010
• Thanksgiving Day - Thursday, November 25, 2010
• Post Thanksgiving Day - Friday, November 26, 2010
• Christmas Eve Day - Friday, December 24, 2010
• New Year's Eve Day - Friday, December 31, 2010

Return Policy

Please verify your shipment upon arrival. If there is an error or omission in your shipment, contact us immediately, +1-303-302-5234 or by email sales@leadershipcourseware.com.

Courseware may be returned or exchanged up to 30 days after the purchase date, provided that the books are the current version and their original shrink-wrap is intact.

All returns require a Return Merchandise Authorization (RMA) number - available from your Leadership Courseware Account Manager, 1-303-302-5234 or by email sales@leadershipcourseware.com.

Defective or incorrect products will be exchanged at no charge.

All other authorized returns are subject to a 15% restocking charge. Credits toward future purchases will be issued and valid for 90 days.