Telephone Etiquette to Support Customer Service

Product Name	Price	Qty
Telephone Etiquette to Support Customer Service Student Workbook	$ 15.00
Telephone Etiquette to Support Customer Service Instructor Kit	$ 50.00

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Quick Overview

This 1/2-day course teaches students how to improve their listening and communication skills so that they are able to provide the best customer service possible and diffuse difficult situations as they arise.

This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers.

Product Code	2-20-00007-000-03-16-09-grp
Course Length	1/2 day
Audience	Customer service professionals
Prerequisites	None
Outline	View PDF
Sample/Evaluation	View PDF
Instructor Kit Description	Instructor Kit Includes: Student Workbook PowerPoint Slides Time and Event Outline

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