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What Customers Really Want

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Product Name Price Qty
What Customers Really Want Student Workbook
$ 50.00
What Customers Really Want Instructor Kit
$ 80.00
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Quick Overview

Improve your return on your service investment. Train your customer service personnel to provide outstanding customer service. This 1-day course teaches students about the elements of quality customer service and how to maintain that quality in a variety of situations.


In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course.
Product Code 2-13-00009-000-02-13-09-grp
Course Length 1 day
Audience Individuals who need to establish positive customer rapport and maximize customer alliances.
Prerequisites None
Outline View PDF
Sample/Evaluation View PDF
Instructor Kit Description Instructor Kit Includes:
  • Instructor Guide
  • PowerPoint Slides
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