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Road Map to Customer Service Excellence

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Road Map to Customer Service Excellence

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Product Name Price Qty
Road Map to Customer Service Excellence Student Kit
$ 75.00
Road Map to Customer Service Excellence Instructor Kit
$ 150.00
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Quick Overview

Ramp up your customer service quality and improve client relations by giving your service team the skills they need to provide outstanding customer service. This two-day, 3-course package includes 1 complete set of the materials for each of the following: “What Customers Really Want”, “Customer Service Over the Phone”, and “Telephone Etiquette to Support Customer Service”.


Improve your return on your customer service investment. Train your customer service personnel to provide outstanding customer service. In today's competitive environment, customer service is often the key that sets a successful company apart from others. This bundled package ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.
Product Code 2-99-00001-000-04-10-09-grp
Course Length 2 days
Audience Customer Service Call Centers, Customer Service Desk Personnel, Customer Service Representatives
Prerequisites None
Outline Download Zip File
Sample/Evaluation Download Zip File
Instructor Kit Description Includes complete instructor kits for "What Customers Really Want", "Customer Service Over The Phone", and "Telephone Etiquette to Support Customer Service".
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