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Customer Service Over the Phone

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Product Name Price Qty
Customer Service Over the Phone Student Workbook
$ 25.00
Customer Service Over the Phone Instructor Kit
$ 45.00
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Quick Overview

Providing exceptional customer service over the phone is one mark of a quality organization. This 1/2 day course teaches students how to build rapport with customers and also how to handle angry customers.


In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.
Product Code 2-13-00007-000-03-09-09-grp
Course Length 1/2 day
Audience Customer service professionals
Prerequisites None
Outline View PDF
Sample/Evaluation View PDF
Instructor Kit Description Instructor Kit Includes:
  • Instructor Guide
  • PowerPoint Slides
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