You have no items in your shopping cart.
Customer Service
Understanding what customers’ want and how to respond appropriately to whatever situation presents itself are vital to providing great customer service and great customer service leads to client retention.
The courses and courseware in this category focuses on telephone etiquette, providing customer service over the phone, how to deal with angry customers, and how to achieve excellence in customer service.
| 4 Item(s) | Show per page |
| View as: List Grid | Sort by: Position| Name| Price |
|
Customer Service Over the Phone |
Road Map to Customer Service Excellence |
Telephone Etiquette to Support Customer Service |
What Customers Really Want |
| 4 Item(s) | Show per page |
| View as: List Grid | Sort by: Position| Name| Price |