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Customer Service
Understanding what customers’ want and how to respond appropriately to whatever situation presents itself are vital to providing great customer service and great customer service leads to client retention.
The courses and courseware in this category focuses on telephone etiquette, providing customer service over the phone, how to deal with angry customers, and how to achieve excellence in customer service.
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Customer Service Over the Phone
Providing exceptional customer service over the phone is one mark of a quality organization. This 1/2 day course teaches students how to build rapport with customers and also how to handle angry customers. Learn More
Telephone Etiquette to Support Customer Service
This 1/2-day course teaches students how to improve their listening and communication skills so that they are able to provide the best customer service possible and diffuse difficult situations as they arise. Learn More
What Customers Really Want
Improve your return on your service investment. Train your customer service personnel to provide outstanding customer service. This 1-day course teaches students about the elements of quality customer service and how to maintain that quality in a variety of situations. Learn More
Road Map to Customer Service Excellence
Ramp up your customer service quality and improve client relations by giving your service team the skills they need to provide outstanding customer service. This two-day, 3-course package includes 1 complete set of the materials for each of the following: “What Customers Really Want”, “Customer Service Over the Phone”, and “Telephone Etiquette to Support Customer Service”. Learn More
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