Understanding what customers’ want and how to respond appropriately to whatever situation presents itself are vital to providing great customer service and great customer service leads to client retention.
The courses and courseware in this category focuses on providing customer service over the phone and how to achieve excellence in customer service.
Providing exceptional customer service over the phone is one mark of a quality organization. This 1/2 day course teaches students how to build rapport with customers and also how to handle angry customers. Learn More
Improve your return on your service investment. Train your customer service personnel to provide outstanding customer service. This 1-day course teaches students about the elements of quality customer service and how to maintain that quality in a variety of situations. Learn More