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Sales Courseware
Customer acquisition and retention are the primary elements of business success. Understanding the sales process, the emotions behind the decision making process and how to influence those decisions are key to creating and improving sales success. Understanding when and how to negotiate, more importantly, how to control the sales negotiation process are also critical to sales success.
Understanding what customers’ want and how to respond appropriately to whatever situation presents itself are vital to customer service and client retention.
The courses and courseware within this category has been selected and organized to allow specific focus on developing sales and customer service excellence.
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Customer Service Over the Phone
Providing exceptional customer service over the phone is one mark of a quality organization. This 1/2 day course teaches students how to build rapport with customers and also how to handle angry customers. Learn More
Master Sales Negotiator Self Learning Program
$ 297.00
Learning how to skillfully negotiate can increase average net sales revenues which drops right to the bottom line. What would it be worth to increase the average net sales price of your products and services? Many companies have used the "Master Sales Negotiator" Self Learning Program to train their entire sales force and recovered the entire cost of the training on the first order.
The Master Sales Negotiator™ Self Learning Program is a proven, easy-to-use, comprehensive system that will teach you how to: control the negotiation process, manage customers' perceptions, build positive long-term business relationships, utilize concession strategies and recognize concession patterns, overcome buyers’ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. Learn More
The Master Sales Negotiator™ Self Learning Program is a proven, easy-to-use, comprehensive system that will teach you how to: control the negotiation process, manage customers' perceptions, build positive long-term business relationships, utilize concession strategies and recognize concession patterns, overcome buyers’ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. Learn More
Sales Over the Phone
To master the sales process, you must first understand the sales process. This 1/2-day course teaches students how to structure not only their days, but their sales calls as well, so that they are able to maximize sales, increase leads, and remain organized while doing so. Learn More
Sales Presentation Skills
Distinguish your sales presentations from those of your competition with confidence, credibility and composure. This 1/2-day course will teach you how to create specific, needs-oriented sales presentations that involve your prospect and help you to avoid pitfalls. Learn More
Telephone Etiquette to Support Customer Service
This 1/2-day course teaches students how to improve their listening and communication skills so that they are able to provide the best customer service possible and diffuse difficult situations as they arise. Learn More
What Customers Really Want
Improve your return on your service investment. Train your customer service personnel to provide outstanding customer service. This 1-day course teaches students about the elements of quality customer service and how to maintain that quality in a variety of situations. Learn More
Road Map to Customer Service Excellence
Ramp up your customer service quality and improve client relations by giving your service team the skills they need to provide outstanding customer service. This two-day, 3-course package includes 1 complete set of the materials for each of the following: “What Customers Really Want”, “Customer Service Over the Phone”, and “Telephone Etiquette to Support Customer Service”. Learn More
Road Map to Excellent Sales Presentations (Office 2003)
Help your sales professionals to create masterful presentations by allowing them to understand how to design a presentation that will set them apart from the competition and then giving them the knowledge to build professional looking presentations using Microsoft’s PowerPoint presentation tool. This 1.5-day, 3-course package includes one complete set of the materials for the following courses: “Sales Presentation Skills”, “PowerPoint 2003 Intermediate”, and “PowerPoint 2003 Advanced”. Learn More
Road Map to Excellent Sales Presentations (Office 2007)
Help your sales professionals to create masterful presentations by allowing them to understand how to design a presentation that will set them apart from the competition and then giving them the knowledge to build professional looking presentations using Microsoft’s PowerPoint presentation tool. This 1.5-day, 3-course package includes one complete copy of the materials for the following courses: “Sales Presentation Skills”, “PowerPoint 2007 Intermediate”, and “PowerPoint 2007 Advanced”. Learn More
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