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Improve your return on your customer service investment. Train your customer service personnel to provide outstanding customer service. In today's competitive environment, customer service is often the key that sets a successful company apart from others. This bundled package ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.
| Product Code | 2-99-00001-000-04-10-09-grp |
| Course Length | 2 days |
| Audience | Customer Service Call Centers, Customer Service Desk Personnel, Customer Service Representatives |
| Prerequisites | None |
| Outline | Download Zip File |
| Sample/Evaluation | Download Zip File |
| Instructor Kit Description | Includes complete instructor kits for "What Customers Really Want", "Customer Service Over The Phone", and "Telephone Etiquette to Support Customer Service". |