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Quality Management  - Online Simulation

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Quality Management - Online Simulation

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$ 49.00
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Quick Overview

The Quality Management simulation presents participants with two dilemmas. The first dilemma “The Case of the Fair Warning,” challenges the participant to deal with Product Contamination and Public Announcements. The second, “The Case of Stringent Standards” challenges the participant’s ethical approach to sales of product that fails local standards but could be sold in Foreign Markets where standards are lower, Sales in Non-Regulated Markets.

Suitable for Self-Study. Purchase includes User Name and Password for one(1) individual. A separate User Name and Password is required for each student.


Each online simulation presents two (2) ethical dilemmas/situations that introduce students to ethical frameworks, provide them with a framework for making ethical decisions, and reinforce the learning by immersing them in real-world situations dealing with Internal versus External Standards and Sales in Non-Regulated Markets.

The first dilemma, “The Case of the Fair Warning,” challenges the participant to deal with Product Contamination and Public Announcements. The second, “The Case of Stringent Standards,” challenges the participant’s ethical approach to sales of product that fails local standards but could be sold in Foreign Markets where standards are lower. The more general topic of this dilemma is Sales in Non-Regulated Markets.

In “The Case of the Fair Warning,” the internal testing laboratory has fallen behind schedule and has just delivered a report for a batch of products that are already in the retail stores. The products contain contaminant levels that exceed internal standards but are within the standards applied externally. The contaminant poses a minor risk of harm to a small percentage of potential users. The dilemma is whether to give customers warning and what information to provide regarding the contaminant.

In “The Case of the Stringent Standards,” the contamination in the company’s products exceeds the legal limits of the company’s home market, but in several foreign markets where the standards are lower, the product could be legally sold. The ethical dilemma is whether or not to sell a legal product in foreign markets that is known to exceed the legal limits of contaminants in the home market.

About the Author: Catharyn A. Baird, J.D., is the CEO and Founder of EthicsGame and Professor Emerita of Business at Regis University, Denver, Colorado. She began researching personal and professional ethics when she was a practicing attorney, representing children and parents who found themselves enmeshed in the juvenile justice system. As she worked with families, she became intrigued by the question of why some children seemed to know the “right thing to do” while others did not. [more]
Product Code 2-26-0012-000-07-08-09
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