Multiple personality types exist throughout the workplace. In order to manage these different persoanlities, you must be able to adapt your leadership style accordingly. This 1/2-day course teaches managers and other professionals how to build rapport with their employees while acting as a supportive and communicative leader. Learn More

A better understanding of business etiquette can help you improve business relationships and strengthen rapport with your customers and clients. This 1-day course teaches managers and other professionals the etiquette necessary for advantageous email, telephone, and face-to-face communication. Learn More

Creating and maintaining positive work environments based on mutual respect is critical to achieving productivity goals and reducing EEOC issues. This 1-day course provides managers and supervisors with a thorough introduction to utilizing common business etiquette. Learn More

A poorly worded email or an email fraught with typos can create a poor professional image. This 1/2-day course teaches managers and other professionals how to make the most of their emails and maintain their formality and professionalism. Learn More

Setting realistically achievable goals is necessary to successful performance. This 1/2-day course teaches individuals how to assess their strengths and weakness as an integral element of the goal establishment, monitoring, and measurement process to enhance goal accomplishment. Learn More

Change management is a necessary skill for every leader. This 1/2-day course helps managers and supervisors to understand change in the workplace and the stresses it produces and how to establish a proactive approach to achieve the goals. Learn More

Effective time management is an essential skill in today's workplace. This 1-day course teaches students how to proactively plan and schedule their tasks while overcoming procrastination and setting firm boundaries. Learn More

Learning how to skillfully negotiate can increase average net sales revenues which drops right to the bottom line. What would it be worth to increase the average net sales price of your products and services? Many companies have used the "Master Sales Negotiator" Self Learning Program to train their entire sales force and recovered the entire cost of the training on the first order.

The Master Sales Negotiator™ Self Learning Program is a proven, easy-to-use, comprehensive system that will teach you how to: control the negotiation process, manage customers' perceptions, build positive long-term business relationships, utilize concession strategies and recognize concession patterns, overcome buyers’ tactics, and develop a complete, yet flexible, negotiation strategy that results in beneficial deals. Learn More

Managing stress is a key factor of success for everyone. This 1-day course helps all professionals how to identify stressors, understand the impact of moods on stress, how to limit stress to within manageable boundaries, and to respond appropriately to stressful situations.. Learn More