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Interactive Interviewing

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Product Name Price Qty
Interactive Interviewing Student Workbook
$ 25.00
Interactive Interviewing Instructor Kit
$ 45.00
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Quick Overview

This 1/2 day course teaches interviewers using data input systems how to maintain interpersonal interactions while balancing attention between the interviewee and the computer.


When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This course shows students how to build rapport and put clients at ease, keep the client engaged while inputting information into the computer, deliver bad news in a way that minimizes negative reactions, and deal constructively with other people's anger.
Product Code 2-13-00087-000-02-11-09-grp
Course Length 1/2 day
Audience Individuals interested in learning how to successfully balance their attention between clients and computer use.
Prerequisites None
Outline View PDF
Sample/Evaluation View PDF
Instructor Kit Description Instructor Kit Includes:
  • Instructor Guide
  • PowerPoint Slides
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