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Conflict Management

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Product Name Price Qty
Conflict Management Student Workbook
$ 50.00
Conflict Management Instructor Kit
$ 80.00
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Quick Overview

Learn the four typical approaches to managing conflict and minimizing its impact. This 1-day course teaches leaders and managers the most effective ways to handle conflict within an organization.


This course teaches students how to identify and enhance the most important aspects of conflict resolution, develop communication skills that support conflict prevention, and practice tools that will end conflict in even the most difficult situations. This course also addresses the benefits of using a third party, as well as procedures for finding an effective mediator.
Product Code 2-13-00065-000-02-10-09-grp
Course Length 1 day
Audience Individuals interested in learning the best ways to approach and resolve conflict in the workplace.
Prerequisites None
Outline View PDF
Sample/Evaluation View PDF
Instructor Kit Description Instructor Kit Includes:
  • Instructor Guide
  • Instructor Supplement
  • PowerPoint Slides
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