Organizational success depends on maintaining a work environment that fosters a culture that inherently rewards civility and avoids conflict. There are times, however, that the combination of personalities and work demands will stress even the most tranquil of environments resulting in conflict.

Conflict management, including the knowledge and skills to create a positive environment, the ability to recognize the signs of conflict, and the appropriate response to affect a positive outcome, is a critical skill that all leaders and managers must have in their tool kit.

The conflict management courses and courseware presented in this category were specifically designed to deal with the complexities of the business today.