Can I put my own covers on your courseware?

In most cases the answer is yes. You can send us your cover stock and we will over-print the titles, or you can send pre-printed covers to us and we will have them bound onto the content. You can email us a PDF or your cover to over print or send us the original art and we will convert it to a PDF. There is a $50.00 USD charge per cover. Please contact us at 800-292-3716 for details.

Can the ITC courses be condensed to teach them in less time?

Many of the ITC courses can be presented in less time by eliminating topics from the delivery or diminishing the degree of coverage. It is possible, however, that there may be issues of build-upon labs or foundations for subsequent objective coverage that may limit content removal. We are happy to answer any content questions you may have about our courses.

Can I create a custom course using content from different courses?

We can not mix content from multiple courseware providers into a single document due to the complexities of ensuring copyright protection. However, we can generally work with courseware providers to custom-build course books using content they own. We can also package 2 or more off-the-shelf courses in a single student kit. We can even add custom content you may want to include. Please contact us at 800-292-3716 for details.

Can I create a custom 3-day course from a 4 or 5-day course?

Generally, the answer is yes, but we always ask the courseware provider to make sure that any content changes do not interfere with successful hands-on-exercises or violate pre-requisite knowledge requirements. Please contact us at 800-292-3716 for details.

Can I combine multiple courses into a single orderable product?

Yes, you can. Contact us at 800-292-3716 to discuss which courses are to be included in your package. We can even add content that you provide to tailor the bundle for your client or your business. Once the initial order is placed, the order information will be retained in your shopping cart history allowing you to reorder them online when desired.

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Do you offer volume discounts?

Yes, we offer volume discounts on most of our courseware products. Our custom services, software-based products, and service deliveries are generally not discountable. Please contact us at 800-292-3716 for details.

Do you offer discounts to educational institutions?

We are very happy to work with Universities, colleges, and Technical Schools. Please contact us at 800-292-3716 for details.

Do you offer print licensing programs?

In most cases, the contracts we have with our courseware providers will not permit us to offer licensing programs that authorize self-printing. In certain situations, we will be able to accommodate requests for large volume buyers. We are happy to discuss licensing or alternative pricing models for large volume commitments. Please contact us to discuss your needs.

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Can I evaluate the course materials before I make a purchase?

Yes, you can. We have sample PDFs for every course consisting of the table of contents, the first chapter, and 1 to 3 additional chapters or sample labs depending on the course length and content complexity. These are free and accessible from our website. Click on the title of the course you are interested in evaluating. Then select the tab labeled: "Outline, Sample/Evaluation, Etc." to view the evaluation PDF.

Can I purchase one copy to evaluate the materials?

We have created sample versions of every course which include the table of contents, the first chapter, and 1 to 3 additional chapters or sample labs depending on the course length. These are free and accessible from our website. Single copies of the student guides or instructor kits may be purchased if desired.

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What payment methods do you accept?

We accept credit cards (Visa, MC, Amex, Discover). Please note that we use billing address confirmation to approve orders. The billing address provided via our shopping cart must match the billing address the credit card company has on file.

I know my credit card is valid, why is it being rejected?

There are many reasons why a credit card may be not be accepted. The most frequent causes for rejection are:

• The credit card number entered contains an error
• The credit card is expired or there is an error in the Expiration Date entry
• The credit card spending limit is or will be exceeded
• The billing address entered does not match the billing address on file with the credit card company
• The card is being used to transact multiple purchases of the same price within two hours

The last two cases are protections that are imposed by banks to prevent fraudulent charges. Please verify that all information entered is correct, that the spending limit is not or will not be exceeded, and that you are not attempting to process a transaction for the same amount in less than two hours. Then try again. If you are still having trouble, please call us during our normal working hours and we will attempt to help you.

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What is in an instructor kit?

Instructor kits may vary from course to course depending on author treatment. Generally speaking, the kit will include:

• Instructor guidebook - In some cases the course is designed so that the instructor teaches from the same book that students use. In other cases, the instructor guide is a uniquely annotated guidebook.
• Pacing guidelines - Suggestions to how much time should be spent on each topic area to achieve the stated course length. This may be a stand-alone document or included in the instructor guidebook.
• Lab Solutions - Lab solutions are provided for courses incorporating complex exercises and downloadable Student Files are made accessible to establish pre-defined conditions.
• Presentation Slides - Some courses provide PowerPoint presentations, others provide PDF versions of the slides which can be presented using PDF viewers.
• Additional Presentation Aids - Some courses make use of wall charts, handouts, and other presentation aids which will be included in the instructor kit.
• Student files - For courses requiring pre-defined software conditions, downloadable files are made accessible.

Can I use your course materials for self-paced study?

Some of our course materials are suitable for either classroom presentation or self-paced individual study. Those courses are identified as "appropriate for self-study" in the course description. Courses that are not so indicated are designed for instructor-led or facilitated learning and are not suitable for self study.

Can you provide instructors or facilitators?

We do not provide instructors or facilitators, but we do maintain a list of contract resources for many of our courses which we will provide on a request basis.

Can I put your outlines on my website?

Yes, you can. You may download and use the pdf versions from our website. Just as they are. You may also customize them using your own company logos by copying and pasting the content from our pdf versions or you may contact us at sales@itcourseware.com to request MS Word .doc versions. The only requirement is that our copyright notice and/or the copyright notice of our vendors must be included on the outlines.

Can I use the IIBA endorsement logo for the BA courses I offer from your store?

You may use the logo to indicate that the course material has been IIBA endorsed. You may NOT advertise your course deliveries as IIBA endorsed unless you are registered with IIBA and meet their requirements.

Do I need to use IIBA endorsed or approved instructors to teach your Business Analysis Courses?

If you are not advertising your courses as IIBA endorsed, the answer is no. Any subject matter expert may teach the courses. However, you must be registered with IIBA and meet their requirements to present your organization as an IIBA endorsed delivery entity. This endorsement is necessary for your students to use your classes to meet the certification training requirements.

Is there a way to deliver the "Sharepoint for Front-End Users" course without creating the mock-up site referenced in the materials?

Yes, there are two possibilities... First, you can rent time on a website that has been especially configured to support the "Sharepoint for Front-End Users" that is sold on ITCourseware. Contact Steven Nichols, (303) 383-1627, steven.nichols@mcstech.net for availability and pricing.

Alternatively, you could change the scenario to something that more closely reflects the target audience environment and create lab exercises that leave the trainees developing and using content that is directly transferable to their work environment.

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What is your Courseware return policy?

Standard ILT courseware products may be returned or exchanged up to 30 days after the purchase date, provided that the books are the current version and their original shrink-wrap is intact. Contact an ITCourseware Account Manager at 800-292-2652 for return approval. Authorized returns will be subject to a 15% restocking charge. Defective or incorrect products will be exchanged at no charge. Credit toward future purchases will be issued and valid for 90 days. Note: Custom Courseware sales are final. No returns are accepted for custom courseware orders.

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How long will it take to get my materials?

Our courseware is printed on demand in the U.S.A. and shipped on the business day following the business day the order is placed. Domestic USA shipping options include FEDEX Ground, FEDEX 2-day, FEDEX Standard Overnight, and FEDEX First Overnight. Shipping time is a function of destination and shipping method selected. For more information please see our Shipping Information page.

Do you ship internationally?

Yes, we do ship internationally. All printing and product fulfillment is done only in the U.S.A. so delivery times must take that into consideration. International shipping options include Fedex International Economy, FedEx International Priority, and FedEx International First. Shipping time is a function of destination and shipping method selected. For more information please see our Shipping Information page.

Why is there no option for "International Economy" shipping?

Our fulfillment center ships so much volume using the "International Priority" level of service that their discount level surpasses the price benefit of the lower level of service. We pass the savings on to you, so you receive a higher level of service at a comparable price.

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What are your hours of operation?

Our regular office hours are 8:00 AM to 5:00 PM Mountain Time, Monday through Friday. Our offices will be closed on the following holidays:

• Memorial Day - Monday, May 31, 2010
• Independence Day - Friday, July 3, 2010
• Labor Day - Monday, September 7, 2010
• Thanksgiving Day - Thursday, November 25, 2010
• Post Thanksgiving Day - Friday, November 26, 2010
• Christmas Eve Day - Friday, December 24, 2010
• New Year's Eve Day - Friday, December 31, 2010

Do you have a minimum order requirement?

We do not enforce minimum quantity orders; however, we reserve the right to refuse to sell to parties who have or who we have reason to believe will disrespect the copyrights of our authors.

Is there a way to search the entire content for terms versus just the titles?

Yes, there is an "Advanced Search" feature accessible from the bottom of the each page that allows you to specify search parameters.

How can I list my content on your website?

ITCourseware's business model is as a licensed reseller of content paying royalties on net sales. Please see our Courseware Author Information page or contact us at sales@itcourseware.com for more information.

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