This one-day course aims to provide a realistic and interactive overview of what business analysis is, and what a business analyst does in the framework of defining system solutions. This course will use a case study approach to allow participants to perform a current state analysis to identify the as is situation, interview users to elicit requirements about the future state, and write requirements for the solution. In order to perform these exercises, the course will cover such topics as procedure analysis and activity (swim lane) diagrams, interviewing techniques, and the attributes of quality requirements. Participants will work in teams to complete the exercises and receive peer review of their work. PDUs = 8.