Insights and Information for Today's Leaders
December 21 2010
Annual employee performance reviews are great in concept. They provide the employee with a documented summary of management’s perception of their contributions. They provide the manager with a formal tool to communicate opportunities for growth and improvement.
They can provide companies an objective means to measure and reward performance contributions thus supporting a pay-for-performance model. In [...]
November 9 2010
No one would argue that quality is an important factor in attracting and retaining clients and employees. Delivering the highest possible quality is something business owners have been conditioned to strive for. But, should there be limits to the quality levels we adopt?
From an operational perspective, having personnel, policies, and procedures that yield a service [...]
October 12 2010
How do you tell someone that you don’t trust them? Hmmm, perhaps a little qualification is in order. If the question is regarding a close personal relationship the answer is well outside my area of expertise. If, however the question is in respect to a business relationship, it should not be as challenging as it [...]
