I recently Tweeted “To be the best you can be, you may have to reduce the scope of what you are attempting to be.” One of my followers responded with “Why do you believe that? How did you get there?” As I formulated my response I concluded that it might be of value to expound [...]
Archive for August, 2010
August 17 2010
Customer Service Nightmare – True Life Story
A significant part of customer retention is having a business model that makes it easy for customers to do business with you. Customer service should not stop at the trouble desk. Instead, it should permeate the entire company, especially to those in roles that have contact with customers, including those who are often are in [...]
August 10 2010
Consult With A Purpose – What’s Your End Game?
Legendary football coach Vince Lombardi is often credited with saying, “A tie is like kissing your sister.” Now, for all I know, his sister was hot. But if you interpret the quote the traditional way, I’d suggest it could also be applied to consulting. While a good consulting job is better than not working, it’s [...]
